- +27 76 582 1882
- info@b-f-f.co.za
- Mon - Fri: 9:00 - 17:00
- +27 76 582 1882
- info@b-f-f.co.za
- Mon - Fri: 9:00 - 17:00
Managing dozens (or hundreds) of Windows and Mac devices can be a full-time job.
That’s where we come in.
At BFF, we help South African businesses like yours stay productive, secure, and supported — without the IT headaches.
More Time to Focus on Business Priorities
Proactive Security & Stability
Scalable, Flexible Support Models
Expert Guidance & Compliance Confidence
Whether your team is remote, hybrid, or in-office, we keep every device running smoothly and securely. Our proactive monitoring, patching, and support ensures your endpoints are always up to date and protected.
Managing devices shouldn’t distract you from running your business. That’s why our fully managed support takes care of every stage of your device lifecycle—from setup and security to updates and retirement.
We deliver a complete outsourced IT department, allowing you to focus on what matters most: growing your business and reclaiming your time.
With BFF, you get:
Whether you’re onboarding new staff or scaling your operations, we ensure your Windows and macOS environments are always optimized, secure, and aligned with your business goals.
Already have an internal IT team? We’re here to extend their capabilities, not replace them. Our co-managed IT model allows your in-house team to focus on strategic initiatives, while we handle the routine—but critical—tasks that keep your systems running smoothly.
Through remote monitoring, automated updates, and security patching, we take care of the day-to-day maintenance that often bogs down internal teams.
“We work closely with your in-house IT team, effectively extending their services and saving you the costs of managing all your IT requirements in-house. By removing the mundane, your IT department can focus on the more important tasks.”
With BFF as your IT partner, you get:
When device issues arise, speed matters. That’s why we offer the option to assign a dedicated technician—or even an entire team—either onsite or virtually, depending on your needs.
This ensures a fast, familiar, and focused response to IT problems—often before they impact your operations.
“For organisations that have a dedicated service need, we can assign a dedicated technician or an entire team to be there onsite or virtually as is required.”
With dedicated support, you benefit from:
As your business grows, so do your IT demands. Whether you’re onboarding new staff, expanding locations, or rolling out new systems, our support scales with you—seamlessly.
That’s where our on-demand, cost-effective IT project management comes in.
“BFF-IT project management is by demand and cost saving. Your business will save time, money, and stress by engaging our experts to handle your projects. Take advantage of experienced professionals to deliver quality solutions within budget and on time.”
From cloud migrations to infrastructure upgrades, our knowledgeable team ensures every project is:
Every project, complete and on time, every time.
IT Managed Services involve outsourcing your business’s IT operations to a professional provider like BFF. This includes proactive monitoring, maintenance, support, and strategic IT planning to ensure your systems run smoothly and securely.
You can request support by submitting a ticket through our dedicated ticketing system. This ensures your issue is logged, tracked, and resolved efficiently by the appropriate technician.
A ticketing system is a centralized platform where all IT support requests are recorded. It helps prioritize issues, track progress, and ensures nothing falls through the cracks. You’ll receive updates as your issue is being resolved.
Yes, we provide secure remote support using industry-standard software. This allows our technicians to access your system (with your permission) to diagnose and resolve issues quickly—minimizing downtime.
Absolutely. We use encrypted remote access tools that require your authorization before any session begins. All sessions are logged and monitored to ensure your data remains secure.
Our pricing is transparent and tailored to your business needs. We offer both monthly managed service packages and ad-hoc support rates. For a detailed quote, please contact us and we’ll provide a customized proposal based on your IT environment and support requirements.
Most software-related issues, configuration problems, and system optimizations can be handled remotely. If hardware intervention is needed, we’ll schedule an on-site visit.
Our response times depend on the severity of the issue, but we strive to acknowledge all tickets within 1 hour and resolve most issues within 24 hours.
Yes, once your ticket is submitted, you’ll receive a unique ticket number and can track the status, updates, and resolution timeline through our support portal.
Simply contact us or request a consultation through our website. We’ll assess your needs and tailor a support package that fits your business.
Yes, we do! If we’re unable to resolve your issue, and no viable workaround or solution is provided, you’ll receive a full refund of any upfront payment made. This ensures you only pay for results, not attempts.
Send us your contact details and we will get back to.
Chat Soon.
Your BFF-IT Team